Frequently Asked Questions
Everything you need to know about your Alexander Hutton experience
What is the standard shipping timeframe?
We offer complimentary standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Simply visit our online returns portal to generate a prepaid shipping label and start the process.
Where are Alexander Hutton garments manufactured?
Quality is our cornerstone. Our collections are ethically designed in our flagship studio and produced by master artisans in Italy and Portugal using premium, sustainably sourced fabrics.
How can I find my perfect fit?
Each product page includes a detailed 'Size & Fit' guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for our tailored silhouettes or contacting our style consultants for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible customers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer concierge team via live chat or email.